待回覆有關資料

For Demo Purpose ONLY, All Right reservse to HKTVmall

For any missing / wrong / defective items of your order, you may report the product issues in the system within 7 days after receipt.

Please click the below button to enter the report page:

Alternatively, you may click here ​​​​for detailed instruction on how to report a product problem.

Kindly follow the instructions to select the relevant product in your order and provide required information (i.e. product details, description of product issue, photos, etc.). 
A confirmation email / message will be instantly sent to you upon request submission. 

The refund / exchange process could be completed within 2-3 days using this automatic system, which is faster than the general customer service handling. We will notify you of the case result through email or “Notification” in the HKTVmall application.

If product return / replacement is required, please retain all packing materials and ensure the  product(s) is in good and original conditions.

*Please note that only one application can be submitted for each order.

For Demo Purpose ONLY, All Right reservse to HKTVmall

For Demo Purpose ONLY, All Right reservse to HKTVmall